We are pleased to announce the launch of our new GF-Smart training program for the food service and hospitality sector.

The GF-Smart program is designed to improve the dining out options available for people with a gluten related medical disorder. The training will arm food service and hospitality employees with standardized professional training and best practices to deliver safe gluten-free food with confidence. For food service and hospitality operators, GF-Smart functions as a strategic business partner by standardizing food handler training, thereby improving customer service, fostering staff engagement and reducing the risk of negative publicity.

Learning Objectives

  • What is gluten: where does gluten come from; how to check that ingredients are free from gluten; and how to reduce the use of gluten containing ingredients for menu items.
  • What does gluten-free mean: what are the regulatory requirements for any establishment advertising gluten-free menu items; what can be called gluten-free; the importance of each step from field to table to ensure the meal remains gluten-free.
  • Preparing gluten-free food: what is cross-contamination; where cross-contamination can occur; how to prevent cross-contamination.
  • Serving and communicating; how to communicate with the customer about your establishment’s gluten-free process; how to communicate with the kitchen when placing a gluten-free order; how to pick up the correct order and deliver it to the customer.
  • Management Commitment: To understand the market potential of providing safe gluten-free meals; the importance of the gluten-free customer; why it is important to have a process in place to protect your customer and your brand; how to work within a gluten-free framework to ensure consistent and safe delivery of gluten-free food daily.

GF-Smart training is free for all of our establishments and is an important part of the GF-Dedicated and GF-Verified certification process.

The GF-Smart training program can be found at: gf-smart.com